Privacy policy
Last update: August 2026
Effective date: August 2026
At Okoumé, we respect your privacy and are committed to protecting your personal information.
This policy explains what data we collect, why, with whom we share it, how long we keep it and what your rights are. It applies to our website and all our services.
We are established in South Africa. Our processing is governed by the South African Protection of Personal Information Act (POPIA, Act No. 4 of 2013). For visitors residing in the European Union, we also apply the General Data Protection Regulation (GDPR).
The rights described in this policy are granted to any person, regardless of their country of residence. Our users live primarily in Gabon and South Africa, and it would not be justifiable to reserve these protections for a single region.
1. Who is responsible for your data?
Okoumé, service de PRADeXPERIENCE Address: 203 Blauwberg Rd, Tableview, Cape Town, South Africa
Email: hello@okou.me
WhatsApp : +27 67 212 7960
Site : https://okou.me
For the purposes of POPIA, Okoumé acts as a responsible party for the data described below.
Information Officer: Name: Pradino
Email: hello@okou.me
2. The data we collect
2.1 Information you provide to us
During initial contact or a consultation: full name, email address, telephone or WhatsApp number, country of residence, and any information you choose to provide to us.
When requesting a trip or joining the waiting list: planned dates, departure city, number of travellers (adults, children, infants), indicative budget, areas of interest and any additional details you freely add.
During study support: qualifications, transcripts, birth certificates, passport copies, financial proofs, language test results and documents required by institutions or immigration authorities.
During relocation support: professional information, household composition, and proofs required by South African authorities.
During medical support: medical documents and health information. These data are subject to enhanced protections — see section 4.
2.2 Automatically collected information
When you visit our site: IP address, browser type, device information, pages viewed, date and time of visit. This data helps us improve the site and understand its usage.
2.3 What we do not collect
We never collect complete bank details, card numbers or payment identifiers. Payments intended for institutions — universities, schools, hospitals, accommodation providers — are made directly by you to these institutions. We do not hold these funds and do not have access to this information.
3. Why we use your data, and on what legal basis
Purpose POPIA Basis GDPR Basis Responding to your requests Consent Consent Providing the requested services Performance of a contract Performance of a contract Building a file with an institution or administration Consent / performance of a contract Consent / performance of a contract Improving the website and our services Legitimate interest Legitimate interest Preventing fraud and misuse Legitimate interest Legitimate interest Complying with our legal obligations Legal obligation Legal obligation Notifying you of a new departure (waiting list) Consent Consent
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process personal data based on one or more of the following legal grounds: Consent – when you voluntarily submit information through a form or contact request Legitimate interests – to operate and improve our website and services Contractual necessity – when data is required to provide services you request
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve your browsing experience. Cookies may help us: Remember your preferences Understand how visitors use our website Improve website performance You can control or disable cookies through your browser settings.
6. Data Sharing
We may share your information only with trusted service providers necessary to operate our website, such as: Website hosting providers Email service providers Payment processors (if applicable) These providers are required to protect your data and only process it for the purposes we specify.
7. International Data Transfers
Because Okoume operates internationally, your data may be processed outside the European Union, including in South Africa or other countries where our service providers operate. When this occurs, we take reasonable steps to ensure your data remains protected according to GDPR standards.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary to: Respond to enquiries Provide services Meet legal or administrative obligations When data is no longer needed, it will be securely deleted.
9. Your Rights (For EU Visitors)
If you are located in the European Union, you have the following rights under the GDPR: The right to access your personal data The right to correct inaccurate data The right to request deletion of your data The right to restrict or object to processing The right to data portability The right to withdraw consent at any time To exercise any of these rights, please contact us at contact@okou.me .
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no online system can guarantee absolute security.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with the revised date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us: Okoume Email: contact@okou.me Website: https://okou.me
